Trippi is an online travel aggregator marketplace providing booking services for charter vehicles, private buses, tempo travellers, and vans. We do not manufacture, sell, or ship physical goods. Therefore, standard physical shipping timelines and logistics do not apply to our business. All bookings made on our website represent digital service reservations.
2. Booking Confirmation & Digital Delivery
Immediately upon successful payment of your booking advance through our integrated secure payment gateway:
An automated booking confirmation voucher and invoice receipt will be generated.
This digital voucher is delivered to your registered email address and mobile number (via SMS/WhatsApp) within 5 to 15 minutes of payment.
Your digital confirmation voucher contains trip details, selected vehicle configuration, total cost breakdown, passenger limits, and a secure trip start OTP.
3. Service Fulfillment & Physical Execution
The physical vehicle and driver (the "Service") will be delivered at the departure address and pickup location specified by you during the checkout process:
The assigned operator will arrive at your designated pickup point at least 15 minutes prior to your scheduled departure date and time.
You must present your digital booking confirmation ticket and share the 6-digit Trip Start OTP with the driver to verify your identity and initiate the trip.
Any delays in trip start due to passenger delay may incur wait charges as defined in our Terms of Service.
4. Payment Policy & COD (Cash on Pickup / Direct Settlement)
Trippi processes customer payments using a dual payment structure:
Online Advance Security Deposit: Customers pay an advance percentage online via our secure payment gateway (PayU) at checkout to reserve the vehicle.
Remaining Balance (COD / Cash on Pickup): The remaining balance of the charter fare is paid directly to the transport operator in cash or via direct UPI transfer at vehicle pickup/trip completion.
5. Service Delays & Operational Issues
In the rare event of mechanical breakdowns, traffic delays, or force majeure preventing the vehicle from arriving on time:
Our onboarded transport partner will arrange a replacement vehicle of the same or higher tier.
If no replacement can be made, or if the operator cancels the trip, you are entitled to a full 100% refund of your advance booking deposit under our Cancellation & Refund Policy.
5. Support & Inquiries
If you have not received your digital booking confirmation email within 30 minutes of payment, or if you have any questions regarding vehicle coordination and arrival, please contact us immediately:
