Trippi - Your Premier Charter Booking Platform

Cancellation & Refund Policy

Last updated: July 2026

Non-Refundable Booking Fee

A booking facilitation fee of Rs. 1000 + 18% GST is strictly non-refundable once a charter booking is confirmed, regardless of when the cancellation is initiated.

1. Customer Cancellation Refund Rates

Refunds of the customer's advance booking deposit (excluding the non-refundable Rs. 1000 + GST fee) are determined by the cancellation timestamp relative to the scheduled trip departure time:

Before 72 Hours

100% Refund

Full refund of the remaining advance deposit balance.

48 - 72 Hours Prior

50% Refund

50% refund of the remaining advance deposit balance.

Under 48 Hours

0% Refund

Advance deposit is completely forfeited.

2. Operator Cancellations & No-Shows

If an onboarded transport operator cancels a confirmed booking due to vehicle breakdown or operational failure, the customer will receive a full 100% refund of the advance amount paid (including booking fees). Trippi will automatically reverse the transaction back to the original payment source.

3. Refund Processing Timeline

Eligible refunds are processed through our payment gateway partner (PayU) and credited back to the customer's original payment method (Bank Account / UPI / Credit Card) within 5 to 7 business days.

4. Support & Cancellation Assistance

Trippi Technologies Support

Address: Room No. 774, Omkarnagar, Varapgaon, Kalyan 421301, Maharashtra, India

Email: support@trippi.co.in | Phone: +91 99999 99999

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