Trippi - Your Premier Charter Booking Platform

Cancellation & Refund Policy

Last Updated: 6/13/2026

1. Non-Refundable Booking Fee

A non-refundable booking fee of **Rs. 1000 + GST** applies to all confirmed bookings.

GST is calculated based on the statutory rates at the time of confirmation.

This amount is strictly non-refundable once the booking is confirmed, regardless of the cancellation timing.

2. Refund Policy for Advance Payment

Refunds of the advance payment (excluding the non-refundable Rs. 1000 + GST fee) are processed based on when the cancellation is made relative to the scheduled trip start time:

Cancellation more than 72 hours before trip start time:

Full Refund: 100% of the remaining advance balance will be refunded.

Cancellation between 48 and 72 hours before trip start time:

Partial Refund: 50% of the remaining advance balance will be refunded.

Cancellation less than 48 hours before trip start time:

No Refund: 0% of the remaining advance balance will be refunded. The full advance is forfeited.

3. How to Cancel a Booking

Customers can cancel their booking by logging into their dashboard at **trippi.co.in**, navigating to their bookings page, and selecting the option to cancel. Cancellations are effective immediately upon confirmation. A notification will be sent to both the Customer and the Operator.

4. Operator Cancellations

If an Operator cancels a confirmed booking for any reason, the Customer is entitled to a full 100% refund of the advance amount paid. Trippi will facilitate this refund and may take action against the Operator's account, as this negatively impacts the trust and reliability of the platform.

5. No-Show & Verification Policy

Customer No-Show (OTP Failure): Participation in the Trippi security model is mandatory. If the customer fails to appear at the pickup location OR fails to provide a valid 6-digit OTP to the driver to start the trip, it will be treated as a "Less than 48 hours" cancellation. No refund of the advance will be issued.
Operator No-Show: If the operator's vehicle does not arrive for the scheduled pickup or the driver refuses to verify the valid OTP provided by the customer, it will be treated as an Operator Cancellation. The customer will receive a full 100% refund of the advance.

6. How Refunds Are Processed

Eligible refunds will be processed within 5-7 business days from the date of cancellation. The funds will be returned to the original method of payment used for the booking (e.g., credit card, bank account via Razorpay).

7. Disputes and Escrow Mediation

As the platform holds advance payments in **Escrow**, we act as a neutral mediator for financial disputes:

If a customer claims a full refund due to operator no-show but the operator disputes this, Trippi will review GPS logs, communication history, and OTP attempt logs.
Our decision regarding the release or refund of escrowed funds is final and binding on both parties.
For extenuating circumstances (e.g., documented medical emergency), please contact our Support Center within 24 hours of the scheduled trip start.

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2. Refund Policy for Advance Payment

Refunds of the advance payment (excluding the non-refundable Rs. 1000 + GST fee) are processed based on when the cancellation is made relative to the scheduled trip start time:

Cancellation more than 72 hours before trip start time:

Full Refund: 100% of the remaining advance balance will be refunded.

Cancellation between 48 and 72 hours before trip start time:

Partial Refund: 50% of the remaining advance balance will be refunded.

Cancellation less than 48 hours before trip start time:

No Refund: 0% of the remaining advance balance will be refunded. The full advance is forfeited.

5. No-Show & Verification Policy

Customer No-Show (OTP Failure): Participation in the Trippi security model is mandatory. If the customer fails to appear at the pickup location OR fails to provide a valid 6-digit OTP to the driver to start the trip, it will be treated as a "Less than 48 hours" cancellation. No refund of the advance will be issued.

Operator No-Show: If the operator's vehicle does not arrive for the scheduled pickup or the driver refuses to verify the valid OTP provided by the customer, it will be treated as an Operator Cancellation. The customer will receive a full 100% refund of the advance.

7. Disputes and Escrow Mediation

As the platform holds advance payments in **Escrow**, we act as a neutral mediator for financial disputes:

If a customer claims a full refund due to operator no-show but the operator disputes this, Trippi will review GPS logs, communication history, and OTP attempt logs.

Our decision regarding the release or refund of escrowed funds is final and binding on both parties.

For extenuating circumstances (e.g., documented medical emergency), please contact our Support Center within 24 hours of the scheduled trip start.