Trippi - Your Premier Charter Booking Platform

1. Introduction

Welcome to Trippi. We are dedicated to connecting users seeking transportation with professional vehicle operators. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner.

2. Information We Collect

We collect information that you provide directly to us, information that is collected automatically, and information from third parties. The type of information depends on your role (Customer, Operator, or Driver).

A. Information You Provide to Us:

Account Credentials: When you register, we collect your name, email address, phone number, and a hashed password.
Operator & Driver KYC: To ensure compliance, we collect business registration details, government-issued identification, and bank details for settlement payouts.
Vehicle Records: Operators must provide vehicle registration certificates (RC), commercial insurance, state/national permits, and vehicle pictures.
OTP Verification Logs: We store OTP codes and verification logs documenting the start of a trip to assure transaction validity.

B. Information Collected Automatically:

Log & Usage Data: IP addresses, browser types, operating systems, page views, and activity timestamps.
Device Info: Hardware model and mobile network info.
Cookies: Tracking technologies to monitor session state and platform preferences.

3. How We Use Your Information

We use the collected information to:

Provide, maintain, and support the aggregator booking flow and escrow systems.
Perform KYC checks, document audits, and verify security OTPs at pickup.
Send email booking receipts, invoice details, and system alerts.
Arbitrate escrow disputes and resolve passenger or driver issues.
Analyze usage trends and improve user interface performance.

4. How We Share Your Information

We do not sell your personal data. We share information only under these conditions:

Between Marketplace Users: Sharing name and booking details between Customer and Operator to enable trip coordination.
With Payment Gateways: Sharing payout and bank details with payment processors (e.g. Razorpay/Cashfree) to process bookings and escrow payouts.
Legal Compliance: Sharing data with government agencies when required by regulatory mandates or court actions.

5. Data Storage & Security

Your personal data is stored on secure cloud databases. We implement industry-standard security protocols:

Encryption: All transmissions use Secure Socket Layer (SSL) encryption.
Password Hashing: Passwords undergo one-way cryptographic hashing.
Payment Security: Card information is processed directly by PCI-DSS compliant checkout gateways.

6. Your Rights

You can access, modify, or update your account details by logging into your Trippi dashboard. To request complete account deletion, please contact our Support Center.

7. Policy Revisions

We may update this policy periodically. We will post any changes on this page and notify you by updating the last updated date above.

8. Contact

For inquiries regarding this privacy policy, please contact our support team at support@trippi.co.in.